Terms of service

Terms & Conditions

SupplyVaultUK

Overview

This website is operated by SupplyVaultUK. Throughout the site, the terms “we”, “us” and “our” refer to SupplyVaultUK. By accessing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions.

These terms apply to all users of the site, including browsers, customers, and others who access or use the service.

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Eligibility

By using this site, you confirm that:

You are at least 18 years old, or using the site under the supervision of a parent or guardian

You will not use our products for any illegal or unauthorised purpose

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Products

SupplyVaultUK specialises in reselling trainers and clothing. We aim to ensure all items are:

Authentic

Accurately described

As many items are resale or limited releases, they may show minor variations or come without original packaging unless stated.

We make every effort to display products accurately, but colours and appearance may vary slightly depending on your device.

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Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to:

Change prices at any time

Cancel orders due to pricing errors

Payment must be made in full at checkout via the available payment methods.

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Orders

We reserve the right to refuse or cancel any order if:

Fraud or unauthorised activity is suspected

There is an error in product description or pricing

The item is no longer available

If your order is cancelled, you will be refunded in full.

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Shipping & Delivery

We aim to dispatch orders promptly, but delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

Courier services

Customs (if applicable)

Events outside our control

Risk in the goods passes to you once they are delivered.

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Returns & Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it.

However, by purchasing from SupplyVaultUK, you agree to our specific returns policy:

Returns must be requested within 10 days of delivery

Items must be unworn, unused, and in original condition

Proof (including images) must be provided for damaged items

For full details, please see our Return & Refund Policy.

Your statutory rights under UK law are not affected.

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Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods are:

Faulty

Not as described

Not of satisfactory quality

If this applies, please contact us as soon as possible with supporting evidence (including photos).

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Intellectual Property

All content on this website (including images, logos, and text) is the property of SupplyVaultUK and may not be used without permission.

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Limitation of Liability

Nothing in these Terms limits your rights under UK law.

To the fullest extent permitted by law, SupplyVaultUK shall not be liable for:

Indirect or consequential losses

Loss of profits, revenue, or data

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Privacy

We handle your personal data in accordance with UK GDPR and our Privacy Policy.

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Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.

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Governing Law

These Terms & Conditions are governed by the laws of England and Wales.