Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

You may request a return within 10 days of receiving your order. To be eligible for a return:

The item must be unworn, unused, and in its original condition

The item must be returned with any original packaging (if applicable)

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 10 days of delivery. You must provide:

Clear photos of the damaged item

Your order number

This helps us assess the issue and resolve it quickly.

How to Request a Return

To initiate a return, please contact us with:

Your order number

Reason for return

Photos (if the item is damaged)

We will provide further instructions once your request is reviewed.

Refunds

Once your returned item is received and inspected, we will notify you of the outcome. If approved:

Refunds will be issued to your original payment method

Please allow a few business days for the refund to process, depending on your bank or payment provider

Non-Returnable Items

We do not accept returns for items that:

Have been worn or used

Are returned after the 10-day return window

If you have any questions or concerns regarding our returns and refunds policy, please reach out to our customer service team:

Email: Supplyvaultuk@gmail.com

Thank you for shopping with us!