Shipping policy

Thank you for shopping with SupplyVaultUK. We are committed to providing a smooth and reliable shipping experience. Please review the details below regarding order processing and delivery.

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Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays)

Orders placed on weekends or holidays will be processed on the next working day

Once your order has been dispatched, you will receive a confirmation email with tracking information

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Shipping Methods & Delivery Times

We offer the following delivery options within the UK:

Standard Shipping: 2–4 business days

Express Shipping: 1–3 business days

For international orders:

International Shipping: 2–11 business days (depending on destination)

Please note that delivery times are estimates and may be affected by external factors such as courier delays, peak periods, or weather conditions.

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Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This can be used to track your parcel through the courier’s website.

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International Shipping

We ship to selected international destinations

Customers are responsible for any customs duties, taxes, or import fees required by their country

If your country is not available at checkout, please contact us for assistance

Please note: We are not responsible for delays caused by customs clearance processes.

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Shipping Restrictions

We currently do not ship to:

P.O. Boxes

APO/FPO addresses

If you are unsure about delivery to your location, please contact us before placing an order.

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Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging

If your parcel is delayed or appears lost, please contact the courier first using your tracking details

If the issue cannot be resolved, please contact us and we will assist further

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Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional charges may apply for re-delivery.

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Order Changes & Cancellations

If you need to make changes to your order, please contact us as soon as possible.

Once an order has been processed or dispatched, we are unable to guarantee changes or cancellations